Update - We are pleased to inform you that the off-ramp feature is now available for US users through SWIFT bank transfer, offered by our exchange partner, Waltzer. Please note that there is a minimum off-ramp value of $1,000 USD when using this method.
We understand the importance of flexibility, and our exchange partner are actively exploring additional alternatives to provide more off-ramp options for our users moving forward. Thank you for your patience and continued support. If you have any questions, please feel free to reach out to our support team.
Oct 07, 2024 - 16:05 UTC
Monitoring - We regret to inform you that due to unforeseen circumstances, the "Sell" feature is temporarily unavailable for users with US-issued cards. This issue sits with the Waltzer exchange, and their team is working diligently to resolve this issue as quickly as possible. We apologise for any inconvenience this may cause and appreciate your patience. We will provide updates as soon as we have more information.
Thank you for your understanding.
Best wishes, Jiggle support.
Jul 13, 2024 - 04:00 UTC
Resolved -
This issue has now been resolved. Please note that fee loading times may still be slightly delayed, but users will now be able to send BTC successfully.Thank you for your patience while we worked to address this issue.
Jan 13, 12:25 UTC
Monitoring -
We have identified an issue with one of our providers that is impacting the ability of some users to send Bitcoin. Our team has pinpointed the source of the problem and is actively working on implementing a fix. Thank you for your patience as we resolve this matter.
Jan 13, 09:43 UTC